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Water Drainage Solutions LLC (DBA French Drain Guys) – Privacy Policy

French Drain Guys is a registered DBA (doing business as) name of Water Drainage Solutions LLC. When you request an estimate, schedule work, or exchange text messages with us, you are doing business with Water Drainage Solutions LLC. The words “we”, “us”, and “our” on this page all refer to Water Drainage Solutions LLC.

Effective March 8, 2025. Last updated July 31, 2026.

Who We Are

Legal business name
Water Drainage Solutions LLC

Doing business as
French Drain Guys

Mailing address
103 Birch Ave, Orange City, FL 32763

Phone
(386) 414-9168 or (407) 668-9066

Email
support@frenchdrainguys.com

Website
https://frenchdrainguys.com

Water Drainage Solutions LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, our website, and our text message and email communications.

1. Information We Collect

We may collect the following information.

  • Personal information. Your name, email address, phone number, and service address when you request an estimate or schedule services.
  • Payment information. Billing details for service payments, processed securely through third-party payment providers.
  • Technical information. IP address, browser type, and cookies when you use our website.
  • Communication data. Messages you exchange with us by text message, email, phone, and web form, along with your service history.

2. How We Use Your Information

We use the information we collect for the following purposes.

  • Scheduling, performing, and improving our drainage and waterproofing services.
  • Sending appointment confirmations, reminders, job updates, quotes, and invoices.
  • Answering your questions and providing customer support.
  • Processing payments securely.
  • Keeping our website working correctly.

3. Text Messaging and SMS Consent

When you opt in to receive text messages from Water Drainage Solutions LLC (DBA French Drain Guys), we collect your mobile phone number so we can text you about your service. You may receive appointment confirmations and reminders, technician arrival and job updates, quotes and invoices, and replies to questions you send us.

You give consent to receive text messages when you provide your mobile number and agree to be contacted by text, for example when you submit a request form on our website, book an appointment, or ask us by phone or in person to text you. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies and depends on your active jobs and requests. Message and data rates may apply.

Reply STOP to any message at any time to opt out of text messages. Reply HELP for help, or reach us at (386) 414-9168 or support@frenchdrainguys.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties. Sharing with the subcontractors that provide our support services, such as our field service scheduling and messaging platform, is limited to delivering the messages you asked for.

Opting out of text messages does not remove you from other communication you have asked for, such as email or phone calls, and it does not affect work we already have scheduled for you.

4. How We Share Information

We do not sell or rent your personal information. We share information only with trusted service providers who perform essential business functions on our behalf, such as payment processing, field service scheduling, and message delivery. Those providers may use your information only to perform those functions for us.

We may also disclose information where required by law, or where needed to protect the rights, property, or safety of our customers, our staff, or the public.

5. How We Store and Protect Your Information

We use industry-standard safeguards to protect your information, including secured accounts, restricted staff access, and reputable third-party systems for scheduling and payments. No system is completely secure, so we also encourage customers to use strong passwords and protect their own devices.

We keep customer records for as long as we need them to service your account, honor warranty coverage, and meet our legal and tax obligations.

6. Cookies and Tracking Technologies

Our website may use cookies to improve your experience. You can disable cookies in your browser settings, though some features of the site may not work as expected.

7. Your Rights and Choices

You have the right to do any of the following.

  • Request access to the personal information we hold about you.
  • Correct information that is inaccurate or out of date.
  • Request deletion of your information, subject to our legal and business obligations.
  • Opt out of marketing communication at any time.
  • Opt out of text messages at any time by replying STOP.

To make any of these requests, contact us at support@frenchdrainguys.com or (386) 414-9168.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

Questions about this Privacy Policy can go to Water Drainage Solutions LLC (DBA French Drain Guys), 103 Birch Ave, Orange City, FL 32763. Call (386) 414-9168 or email support@frenchdrainguys.com.

You can also review our Terms of Service.

By using our services, you acknowledge that you have read and agreed to this Privacy Policy.